Oracle CX

A connected customer journey with Oracle CX

We implement and optimise Oracle Customer Experience applications — sales, service and marketing — so your teams work from one customer view and deliver a smooth, joined-up experience.

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SalesPipeline & deals

ServiceFast resolutions

MarketingTargeted journeys

One ViewSingle customer

25+Years of Oracle Experience

CertifiedOracle Consultants

PMP-LedProject Governance

GlobalRemote & On-Site Delivery

What we do

Across Oracle CX

Implementation and optimisation across the customer journey.

One View of Every Customer

We connect Oracle sales, service and marketing so your teams share one customer view — and customers get a consistent, joined-up experience across every touchpoint.

Sales
Service
Marketing
360 view

Sales

Pipeline, opportunities and productivity.

Service

Cases, support and self-service.

Marketing

Campaigns and customer journeys.

Customer 360

One connected customer view.

CX Analytics

Insight across the journey.

Coverage

Oracle CX we cover

Across sales, service and marketing.

Sales

Service

Marketing

Customer 360

Pipeline

Cases

Journeys

Self-Service

Integrations

Analytics

Decision support

Siloed teams vs Oracle CX

See what changes when sales, service and marketing share one view.

Consideration

Siloed

Oracle CX

Customer view

Fragmented

One 360 view

Handoffs

Clunky

Smooth

Experience

Inconsistent

Joined-up

Insight

Partial

End-to-end

Best fit when

Tiny team

Real customer base

Oracle CX connects sales, service and marketing for one seamless customer experience.

How we work

How we deliver

A clear, proven path from the first conversation to a result you can rely on.

Discover

We learn your processes, data and goals.

Design

We map them to a clean Oracle setup.

Build

We configure and extend to fit.

Test

We validate with your team.

Deliver

We go live, train and support.

What you receive

CX set up right

A working Oracle CX setup and the docs to run it.

Journey DesignThe customer journey mapped to CX.

Configured CXSales, service and marketing live.

Customer 360A single, connected view.

IntegrationsConnected to your ERP and data.

CX DashboardsInsight across the journey.

Training & SupportYour team confident and supported.

The payoff

What changes

A joined-up customer experience and teams that share one view.

Control

One Customer View

Sales, service and marketing aligned.

Efficiency

Smoother Journeys

Consistent across touchpoints.

Insight

Better Insight

See the whole journey.

Scale

Stronger Growth

Sell and serve more effectively.

Ways to engage

Flexible engagement models

Choose the level of support that fits your stage, timeline and budget.

Assess

Assessment

A focused review with clear findings and a costed plan.

Defined scope
Clear findings
Costed plan

Recommended

Implementation

End-to-end setup to a fixed scope and timeline.

Fixed scope
Milestones
Full delivery

Ongoing

Managed Support

On-call expertise to support and improve over time.

Flexible hours
Priority access
Improvements

Hands-on

Embedded Expert

An Oracle specialist working inside your team.

Dedicated expert
Skills transfer
Day-to-day guidance

Want a joined-up customer experience?

Talk to us about implementing or optimising Oracle CX.

Talk Oracle CX

FAQ

Oracle CX — common questions

What does Oracle CX cover?

Sales, service and marketing applications, plus a connected customer 360 view.

Can it connect to our ERP?

Yes. We integrate Oracle CX with your ERP and data.

Can you optimise our existing CX?

Yes. We review and improve an existing implementation.

EBS or Fusion Cloud?

We implement and support Oracle CX applications accordingly.

Do you support after go-live?

Yes. We offer ongoing managed support.