Salesforce Managed Support

Keep Salesforce healthy and improving, month after month

Free your team from CRM admin. We provide ongoing Salesforce administration, user support, enhancements and release management with clear SLAs — so your CRM stays reliable, current and steadily better, at a predictable cost.

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Clear, SLA-backed response Certified Salesforce admins Proactive health monitoring Remote & on-site

SupportHelp when needed

AdminDay-to-day care

EnhanceSmall wins monthly

ReleasesStay current safely

25+Years in CRM & ERP

CertifiedSalesforce Consultants

End-to-EndSales, Service & Marketing

GlobalRemote & On-Site Delivery

See it in action

The CRM we keep healthy for you

Reliable dashboards, a clean pipeline and data your teams can trust — every day. This is the Salesforce experience our managed support keeps running smoothly: monitored, tidied and steadily improved so it stays adopted long after go-live.

CRM — Dashboard

Salesforce dashboard illustration showing KPIs, pipeline chart and activity

Leads

Admin kept current

We manage users, queues and routing so every new lead lands with the right owner and nothing slips through the cracks.

Opportunities

Enhancements each month

Small changes to stages, layouts and automation delivered every cycle, so the pipeline keeps pace with how your team sells.

Forecast

Ready for every release

We test and adopt each Salesforce release, so reports and dashboards keep working when new features arrive.

Activity

Clean, trusted data

Ongoing data hygiene keeps calls, emails and meetings deduplicated on one reliable timeline your users actually rely on.

What we do

Support that keeps Salesforce healthy

Administration, user help and steady improvements in one service.

Proactive, Not Just Reactive

Good support does more than fix tickets. We administer, support users, deliver enhancements and manage every Salesforce release — so your CRM keeps getting better, not just kept alive.

SLA-backed
Admin
Enhancements
Releases

Day-to-day administration & user support
Monthly enhancements & new reports
Release testing & safe adoption
Proactive monitoring & data hygiene

SLA-backedAgreed response times

Every monthSteady enhancements

3 releasesAdopted safely each year

Administration

Day-to-day user, security and configuration management.

User Support

Help-desk support for your Salesforce users.

Enhancements

Small changes, new reports and improvements each month.

Release Management

Test and adopt each Salesforce release safely.

Data Hygiene

Keep your CRM data clean, deduplicated and trustworthy.

Why AppsXpert

A support partner you can rely on

We’ve run and improved CRM for a quarter of a century — so your Salesforce gets steady, dependable care, not ad-hoc firefighting.

Clear SLAs

Agreed response and resolution targets mean help is always there when your users need it.

Certified admins

Certified Salesforce administrators and consultants who know your org inside out.

Proactive care

Monitoring, health checks and data hygiene catch issues before they ever reach your users.

Always improving

Monthly enhancements and release readiness mean your CRM keeps getting a little better every cycle.

Coverage

What we support

End-to-end care across your Salesforce org and its integrations.

Sales Cloud

Service Cloud

Marketing Cloud

Flows

Security

Reports

Integrations

Data Quality

Mobile

Releases

When it’s time

Signs you need managed Salesforce support

If any of these sound familiar, a dedicated support team will keep your CRM reliable, current and steadily improving — without the firefighting.

Get a support plan

What to expect

Clear SLAsAgreed response and resolution targets you can hold us to.

Predictable monthly costOne planned fee — no surprise bills for ad-hoc help.

Continuous improvementEnhancements and release readiness delivered every cycle.

You have no in-house admin

No one owns your Salesforce org day to day, so small tasks pile up.

A growing backlog of change requests

Reports, fields and tweaks keep getting parked with no one to action them.

Adoption is slipping

Users work around the CRM because it no longer fits how they work.

Configuration is drifting

Ad-hoc changes have left flows, layouts and security messy and undocumented.

Release readiness worries you

Each Salesforce release feels risky with no one to test and adopt it safely.

Users get stuck and unproductive

Questions go unanswered and people lose time instead of selling and serving.

Decision support

Ad-hoc help vs managed support

Reacting to problems is costly. Managed support prevents them and keeps improving.

Consideration

Ad-Hoc HelpIn-house or reactive

Managed SupportSLA-backed team

Approach

React when it breaks

Prevent and improve continuously

Availability

When someone is free

Defined SLAs

Cost

Unpredictable

Predictable, planned

Knowledge

Lost between calls

Retained by a dedicated team

Outcome

Constant firefighting

A stable, improving CRM

Managed support turns unpredictable firefighting into a stable, improving Salesforce service.

How we work

From onboarding to continuous improvement

A clear path from taking over your Salesforce support to making it better.

Onboard

Learn your org, processes and priorities, and document them.

Stabilise

Clear the backlog and fix recurring issues.

Operate

Run day-to-day admin and support against SLAs.

Improve

Deliver enhancements and adopt releases each cycle.

Review

Regular service reviews keep priorities on track.

What you receive

A support service you can see

Clear SLAs, transparent reporting and steady improvement.

Support Model & SLAsAgreed response and resolution targets.

Knowledge BaseYour org and fixes, documented.

Ticketing & ReportingTransparent tracking of every request.

Monthly Enhancement LogImprovements delivered each month.

Release Adoption PlanSafe adoption of each Salesforce release.

Data Hygiene ReportsClean, deduplicated CRM data.

Admin & Security ReviewsRegular health and security checks.

Service Review ReportsReviews of SLAs, issues and priorities.

The payoff

What changes for your business

Peace of mind, predictable costs and a CRM that keeps getting better.

Reliable

Always Supported

Defined SLAs mean help is there when you need it.

Fewer fires

Fewer Surprises

Proactive admin catches issues before they bite.

Fixed cost

Predictable Spend

One predictable monthly cost, no surprise bills.

Gets better

Continuous Improvement

Your CRM improves a little every month.

Ways to engage

Choose your support level

From an admin help-desk to full managed services.

Essentials

Support Desk

User support and admin for everyday needs.

User support
Admin tasks
Business hours

Recommended

Managed AMS

Full managed support with SLAs and enhancements.

SLAs
Enhancements
Release management

Admin

Dedicated Admin

A part-time or full-time Salesforce admin.

Dedicated admin
Config & users
Data hygiene

Flexible

Support Hours Pack

A block of flexible support hours.

Flexible hours
No lock-in
Senior team

In their words

“Handing Salesforce to their team was the best call we made. Tickets get answered against real SLAs, the backlog is gone, and every month the CRM is a little better than the last.”

Head of Revenue OperationsB2B services company

Go further

Related Salesforce services

Support keeps your CRM healthy. The same certified team can also advise, build, customise, connect and migrate your Salesforce org.

Spending too much time keeping Salesforce running?

Hand the day-to-day to our Salesforce team and get back to selling and serving.

Get a Support Plan

FAQ

Salesforce managed support — common questions

What does Salesforce managed support include?

Day-to-day administration, user support, enhancements, release management and regular reviews to keep your CRM healthy.

Do you provide a dedicated admin?

Yes. We can provide a part-time or full-time Salesforce administrator as part of managed support.

Do you manage Salesforce releases?

Yes. We test and adopt each Salesforce release safely so new features land without disruption.

How is support priced?

Usually as a predictable monthly fee based on scope and SLA, so you avoid unplanned costs.

Can you support our integrations too?

Yes. We support your Salesforce org and the integrations connected to it.